Sound Transit, Seattle, WA                               4/2020 - Present

Senior Operations Program Specialist       9/2022 - Present

• Created Job Order Contracting (JOC) and Small Works Pre-Procurement training for Project Managers and new  that reduced Pre-Procurement timeframe by 30%

• Served as Financial Control function for 10 Project Managers, averaging 25 active projects at a time ranging from $50K to $20M per project

• Acted as Subject Matter Expert (SME) to develop 3 Continual Process Improvements (CPI) that resolved  process bottlenecks in the Pre-Procurement and Change Order processes by leveraging technology and collaboration with other departments involved in the process

Operations Program Support Coordinator               11/2021 -  9/2022

• Served as Financial Control function for 10 Project Managers, averaging around 15 active projects at a time, with a primary focus on JOC projects under $500K per project

• Trained Project Managers and Directors on Pre-Procurement, Change Orders, invoice review, and project closeout processes for JOC projects

• Assisted in creation of first program manual to address process gaps for our 10 year old energy efficiency program with Ameresco and Washington Department of Energy Services

Project Controls Coordinator - Reporting & Training                       4/2020 - 11/2021

• Collaborated with Subject Matter Experts to create and present monthly training  for  7 Project Controls Policies and Procedures, 1 Engineering Process training, and 2 department onboardings

• Developed, tested, and administered annual Delegation Of Authority quizzes for 225+  personnel to reduce refresher training and promote creation of new training

• Developed and presented a business case to leverage new technologies to the IT department and was granted a chance to pilot and assist rollout of Microsoft Forms/Polls and Whiteboard feature in Teams.

Texas State University, San Marcos, TX        1/2016- 3/2020

System Support Specialist II                             8/2018 - 3/2020

• Implemented new CRM, Slate, as well created documentation and hosted trainings for 30 staff members

• Created dynamic email and mail campaigns resulting in over 2 million emails and 500K mailings annually

• Developed New Student Orientation Portal to increase yield percentage of admitted students

Supervisor - Customer Service Unit               9/2017 - 8/2018

• Hired, cross-trained, and managed a team of 25 to respond to over 100K calls and over 150K emails annually

• Researched  patterns in calls and emails  and  developed training sessions to better assist and curb common issues

• Delivered  over 200 presentations with up to 25 students each for New Student Orientation 

Admissions Specialist 1/2016- 9/2017

• Hired, trained, and managed a team of 5

• Developed and implemented new business processes and training materials to cut average processing time from 7 days to 3 days

• Contributed to processing and data entry for 39K applicants annually

Study Breaks Magazine, San Antonio, TX     5/2015- 1/2016

Director of Operations                     

• Utilized Salesforce to create workflow processes for welcoming new clients, retaining current clients, advertisement design, identifying print/production specifications, billing, payment of independent contractors, providing price quotes, and production schedule. 

• Communicated effectively to serve as an interface between technical teams, designers, project managers, and clients to translate technical jargon and capabilities into marketing terms to help meet business requirements of the client. 

• Revamped magazine distribution through creation of more eye-catching distribution stands and restructured distribution from a 30/70 campus to business delivery ratio to an 80/20 resulting in a drastically lower return rate.

Ron Craft Chevrolet Cadillac, Baytown, TX      6/2013- 12/2014

Retail Development Manager                     

• Reduced monthly marketing budget by $10,000 through a switch to a more digital approach and in house creation of advertisements. 

• Increased digital customer engagement by: Site Conversion Rate - 46%, Avg. Time on Site - 89% & Page Views - 35% which provided the opportunity to double the industry average appointment set performance of 20% to our 45%. 

• Coordinated a year-long merchandising program for Sonic Automotive's 107 dealerships that resulted in an increased output from 15 vehicles a day to 50, increased speed to market, custom car comments, and consistent photographs.

Ron Carter Toyota, Alvin, TX                        10/2012- 6/2013

Marketing Manager                     

• Reached number 1 and stayed in the top 5 of 154 dealerships for Gulf State Toyota Region’s digital marketing assessment.

• Developed a month-long community based Facebook campaign, “Win a Scion tC,” that achieved over 40,000 in Reach, over 2,000 in Engagement, and over 100% increase in Fans.

• Planned and executed the “Win a Scion tC” event which brought in over 400 people into the dealership.

NCirlce Entertainment, Dallas, TX               4/2012- 10/2012

Office and Operations Coordinator                     

• Created a Pandora radio script and suggested edits for Youtube commercials for “The Gruffalo’s Child” which helped generate the largest DVD launch in the company’s history, 100,000 in 3 months. 

• Coded and processed orders in the ERP system as well as communicated with the shipping warehouse on order status.

• Generated records of Revenue, Royalties, and Profits and communicated the records with Alliance Entertainment Company’s accountants.

Texas State University,  San Marcos, TX     8/2008 - 12/2011

Senior Resident Assistant                     

• Managed 8 Direct reports that I hired, trained, and conducted performance evaluations

• Displayed Project Management experience by planning monthly educational programs and scheduling milestones to ensure programs were on track

• Managed budget for staff enrichment as well as educational programs